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Collecting and Using Personal Information
Welcome to Aetna's Student Health website. We appreciate your
interest in us. When you visit and navigate our sites and when you communicate
with us via our site, we will not collect personal information about you unless
you provide us that information voluntarily. Any non-public personal
information that you may provide via our sites will be used solely for the
purpose stated on the page where it is collected. (In some cases, and in all
cases where required by law or regulation, you will be able to update the
information that you provide to us either by sending us an e-mail or, where you
have established personal profiles with us, by updating your profile online.
Please refer to the specific pages where data is collected for more
information.) Aetna Student Health will not sell, license, transmit or disclose
this information outside of Aetna Student Health and its affiliated companies
unless (a) expressly authorized by you, (b) necessary to enable Aetna Student
Health contractors or agents to perform certain functions for us, or (c)
required or permitted by law. In all cases, we will disclose the information
consistent with applicable laws and regulations and we will require the
recipient to protect the information and use it only for the purpose it was
provided.
By “personal information,” we mean data that is unique to an
individual, such as a name, address, social security number, or telephone
number. From time to time, we may request personal information from you at our
sites in order to deliver requested materials to you, respond to your
questions, or deliver a product or service.
Your E-Mail
We welcome your comments or questions about our websites and have provided
e-mail boxes for that purpose. We will share your comments and
questions with our customer service representatives and those employees most
capable of addressing your questions and concerns.
Please note that your e-mail, like most, if not all, non-encrypted Internet
e-mail communications, may be accessed and viewed by other Internet users,
without your knowledge and permission, while in transit to us. For that reason,
to protect your privacy, please do not use e-mail to communicate information to
us that you consider confidential. If you wish, you may contact us instead via
non-cellular telephone at the numbers provided at various locations on our
sites or, in the case of our health plan members, at the Member Services toll
free number that appears on your identification card.
There are some locations on Aetna Student Health’s website where we have
made special provisions for a more secure environment in which we can exchange
information with you. At each of these locations, we will provide you with
appropriate instructions.
Other Information; "Cookies"
You should also be aware that when you visit our websites, we collect certain
information that does not identify you personally, but provides us with
“usage data,” such as the number of visitors we receive or what
pages are visited most often. This data helps us to analyze and improve the
usefulness of the information we provide at these websites.
Like most commercial website owners, we may also use what is known as
“cookie” technology. A “cookie” is an element of data
that a website can send to your browser when you link to that website. It is
not a computer program and has no ability to read data residing on your
computer or instruct it to perform any step or function. By assigning a unique
data element to each visitor, the website is able to recognize repeat users,
track usage patterns and better serve you when you return to that site. The
cookie does not extract other personal information about you, such as your name
or address. Most browsers provide a simple procedure that will enable you to
control whether you want to receive cookies by notifying you when a website is
about to deposit a cookie file.
Linking to Other Sites
From time to time, Aetna Student Health website may provide links to other
websites, not owned or controlled by Aetna Student Health, that we think might
be useful or of interest to you. We cannot, however, be responsible for the
privacy practices used by other website owners or the content or accuracy of
those other websites. Links to various non-Aetna Student Health
Company websites do not constitute or imply endorsement by Aetna Student Health
of these websites, any products or services described on these sites, or of any
other material contained in them.
Security
Aetna Student Health has adopted and adheres to stringent
security standards designed to protect non-public personal information at
AetnaStudentHealth.com against accidental or unauthorized access or disclosure. Among
the safeguards that Aetna Student Health has developed for this site are
administrative, physical and technical barriers that together form a protective
firewall around the information stored at this site. We periodically subject
our site to simulated intrusion tests and have developed comprehensive disaster
recovery plans.
Changes to This Statement
Aetna Student Health may change this Statement from time to
time; when updates are made, the Privacy Policy version date (located at the
bottom of this Policy) will also be updated to reflect that a revision
occurred. We encourage you to periodically reread this Policy, to see if there
have been any changes that may affect you. This Statement is not intended to
and does not create any contractual or other legal rights in or on behalf of
any party.
Last Updated: Monday, March 31, 2008
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