PLEASE NOTE: Spring Enrollment for all New Incoming Spring Students in all plans closed on January 12, 2010.

Washington University in St. Louis and Aetna Student Health have partnered for the 2009-2010 academic year to provide a comprehensive program that couples the on campus resources of Habif Health and Wellness Center (for on-site primary care and mental health services) with a health insurance benefit plan that provides a network of specialists and hospitals. The Plan provides coverage for illnesses and injuries that occur on or off campus, while at home and also provides worldwide coverage.

All Undergraduate students and full-time Graduate students (as defined by your program) on the Danforth campus are automatically billed for and covered by the Student Health Insurance Plan through the Student Health Fee. No enrollment is necessary for the Medical Plan. Students may enroll themselves and their dependents in an optional alternate medical plan, an optional prescription plan and an optional dental plan. Enrollment is required if you wish to participate in any of these optional plans.

This website is designed to provide valuable information to help you understand available services at Habif Health and Wellness Center and insurance programs available to you and your dependents.

Key information at a glance:

• Aetna Student Health customer service representatives are available to answer questions about this plan and provide personal service through a national toll free telephone number. Please call 1-866-725-4403 Monday through Friday 8:00 CST through 5:00 CST.
• The Spring open enrollment deadline for new incoming spring students for the optional insurance programs is January 12, 2010.
• Claims may be submitted to:

Aetna Student Health
PO Box 15708
Boston, MA 02215-0014

How to Appeal a Claim

In the event a Covered Person disagrees with how a claim was processed, he/she may request a review of the decision. The Covered Person's requests must be made in writing within 180 days of receipt of the Explanation of Benefits (EOB). The Covered Person's request must include why he/she disagrees with the way the claim was processed. The request must also include any additional information that supports the claim (e.g. medical records, physician's office notes, operative reports, physician's letter of medical necessity, etc.)

Please submit all requests to:

Aetna Student Health
PO Box 15717
Boston, MA 02215-0014