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Access personal claims status, review benefits, EOBs and print member ID cards and find providers.
Access Aetna Navigator |
Aetna Navigator® Member Website
Aetna Navigator is your members-only website. It’s secure, so your information is protected. View your personalized claims and health information. You can do it all right here — 24 hours a day, 7 days a week.
By logging into Aetna Navigator, you can:
- Review who is covered under your plan.
- Request, view and print member ID cards.
- View Claim Explanation of Benefits.
- Look up costs and other health related information before you seek care and to better plan your expenses.
- Research the price of a brand name drug and learn if there are generic alternatives.
- Find health care professionals and facilities that participate in your plan.
- Send an e-mail to Customer Service.
- View the latest health information, news, and more!
It’s easy to get started!
Register for Aetna Navigator or Take a tour of Aetna Navigator to learn more
Columbia University Medical Center does not provide Aetna Student Health with your Social Security Number for identification purposes. In lieu of this, your Columbia Personal ID number is used. Your Columbia University ID number begins with a C and consists of 9 digits. It can be found by logging in at http://ssol.columbia.edu with your assigned Uni.
To enter Aetna Navigator, replace the 'C' in your C number with a 3. Use this modified number to register with Aetna Navigator. You can then print a temporary insurance card, check on claims processing and access other valuable health information.
Please note, your Aetna Health Insurance ID Card will not include your Columbia University ID Number. Rather, for privacy purposes, it will include a randomly assigned number (which begins with a "W"). If you are a returning student, your "W" number will remain the same as prior years.
If you need to fill a prescription and do not have your card, the pharmacist can verify coverage if you know either the C number with the C replaced by 3, or the "W" number generated by Aetna Student Health.
Aetna Pharmacy Management 800-238-6279.
Please contact Aetna Student Health Customer Service at 877-409-7366 if you need further assistance.