As a Chickering student health insurance member, you have access to Aetna Navigator, your secure member website, packed with personalized benefits and health information. You can take full advantage of our interactive website to complete a variety of self-service transactions online.

By logging into Aetna Navigator, you can:

• Review who is covered under your plan.
• Request member ID cards.
• View Claim Explanation of Benefits (EOB) statements.
• Estimate the cost of common health care services and procedures to better plan your expenses.
• Research the price of a drug and learn if there are alternatives.
• Find health care professionals and facilities that participate in your plan.
• Send an e-mail to Chickering Customer Service at your convenience.
• View the latest health information and news, and more!

How do I register?

• Click "Access Navigator" link below.
• Follow the instructions for First Time User by clicking on the “Register Now” link.
• Select a user name, password and security phrase.

Your registration is now complete, and you can begin accessing your personalized information!

Columbia University Medical Center does not provide Aetna Student Health with your Social Security Number for identification purposes. In lieu of this, your Columbia Personal ID number is used. Your Columbia University ID number begins with a C and consists of 9 digits. It can be found by logging in at http://ssol.columbia.edu with your assigned Uni.

To enter Aetna Navigator, replace the 'C' in your C number with a 3. Use this modified number to register with Aetna Navigator. You can then print a temporary insurance card, check on claims processing and access other valuable health information.

Please note, your Aetna Health Insurance ID Card will not include your Columbia University ID Number. Rather, for privacy purposes, it will include a randomly assigned number (which begins with a "W"). If you are a returning student, your "W" number will remain the same as prior years.

If you need to fill a prescription and do not have your card, the pharmacist can verify coverage if you know either the C number with the C replaced by 3, or the "W" number generated by Aetna Student Health.

Aetna Pharmacy Management 800-238-6279

Please contact Aetna Student Health Customer Service at (877) 409-7366 if you need further assistance.

Aetna Navigator^® is a 2007 winner of the eHealthcare Leadership Awards. Aetna Navigator was cited for the many powerful user technologies available to Aetna members with one single login.