Emergency Travel Assistance Services

Medical Services
As an active member of Aetna Student Health insurance program, you now have access to emergency assistance services when you are traveling 100 miles away from your campus address or outside your country of residence. You can access the On Call International assistance services 24 hours a day, 365 days a year during your policy effective period. On Call International provides a wide array of services to assist you in the event of an emergency. Some of the many services include:

Medical Consultation and Evaluation – Your call to the On Call International Operations Center will be handled by medical personnel who will refer you to qualified doctors and medical facilities.

Medical Monitoring – On Call International’s medical personnel will stay in regular communication with your attending physician and relay information to you and your family.

Foreign Hospital Deposit Arrangements – On Call International will assist you in gaining access to emergency medical care by validating your health insurance coverage.

Prescription Assistance – If you are traveling and require prescription medication, On Call International will help you fill that prescription.

Emergency Medical Evacuation – Should adequate medical facilities not be available locally, On Call International will evacuate you to the nearest medical facility capable of providing you with appropriate care.

Medical Repatriation – If you require medical assistance upon being discharged from the hospital, On Call International will make arrangements to get you back to your permanent address or campus location.

Return of Mortal Remains – On Call International will render every possible assistance in the event of a death while traveling. This service includes locating a sending funeral home to prepare the remains for transport, procuring required documentation and the necessary shipping container.

Personal Assistance Services include:

General travel information – On Call International will provide you with pertinent travel information such as passport and visa requirements, country-specific cultural information and travel advisories.

Transport of a family member – If you are injured while traveling and will be in the hospital for more than 7 days, On Call International will arrange and pay for economy transportation for a family member or friend to join you.

Emergency Return Home - In the event of a death or extended illness of a parent or sibling, On Call will provide $2,500 emergency return home benefit to transport you to your family member’s bedside.

Legal Assistance – On Call International will refer you to legal counsel in the event you have been arrested or detained.

Lost Documents/Lost Luggage and Translation assistance – On Call International will assist you in replacing lost documents such as passports and will assist in the tracking of lost luggage. Additionally, On Call International provides telephonic translation assistance.