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Travel Assistance

You also get coverage for when you’re traveling. 

Membership Program

  • 24/7 worldwide medical information and assistance
  • Unlimited emergency medical evacuation Unlimited medically necessary return home Travel arrangements for a family member or friend if you’re alone and are hospitalized and will remain hospitalized
  • Emergency return home for the death or life-threatening illness of a parent, sibling or spouse Medical monitoring
  • Medical, dental and pharmacy referrals
  • Medicine replacement assistance
  • Pre-trip information

Travel assistance

  • 24/7 emergency travel arrangements
  • Translation assistance
  • Assistance with arranging emergency travel funds
  • Lost travel documents replacement assistance
  • Credit card or traveler’s check replacement assistance
  • Legal consultation and referrals
  • Delayed baggage tracking

Security Assistance

  • Political evacuation
  • Natural disaster evacuation

Additional Information

Not for use in ID, MD and NJ

Aetna Life Insurance Company (Aetna) provides access to certain Accidental Death and Dismemberment (AD&D); Medical Evacuation/Repatriation (MER); Natural Disaster and Political Evacuation (NDPE); and Worldwide Emergency Travel Assistance (WETA) coverages and services through a contractual relationship with On Call International, LLC (On Call). AD&D coverage is underwritten by United States Fire Insurance Company (USFIC) dba Fairmont Specialty. MER, NDPE and WETA membership services are administered by On Call. Aetna and On Call are independent contractors and not employees or agents of the each other. Neither Aetna nor any of its affiliates provides or administers AD&D, MER, NPDE and WETA benefits/services and neither Aetna nor any of its affiliates is responsible in any way for the benefits/services provided by or through On Call. This material is for information only. Plans and programs provided through On Call contain exclusions and limitations. Review the Aetna Student Health Description of On Call Services document for conditions, limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change.

Your Plan may reimburse you for services provided when care is rendered outside of the United States, subject to the terms of the Master Policy. Whenever coverage provided by any insurance policy is in violation of any U.S., U.N. or EU economic or trade sanctions, such coverage shall be null and void. For example, Aetna companies cannot pay for health care services provided in a country under sanction by the United States unless permitted under a written Office of Foreign Asset Control (OFAC) license. Learn more on the U.S. Treasury's website at: www.treasury.gov/resource-center/sanctions.


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77 South Bedford Street Burlington, MA 01803. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Student health insurance plans are underwritten by Aetna Life Insurance Company (Aetna). In MD and NJ, student medical insurance is underwritten by Aetna Health and Life Insurance Company (AHLIC).Self-insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company, Aetna Health and Life Insurance Company and their affiliated companies.

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