Skip to main content

Travel Assistance

You also get coverage for when you’re traveling. 

24/7 worldwide medical information and assistance

  • Pre-trip plans 
  • Medical monitoring
  • Medical/dental/pharmacy referral
  • Hospital deposit arrangements
  • Prescription drug replacement assistance
  • Dispatch of physician
  • Unlimited emergency medical evacuation
  • Unlimited medical repatriation
  • Visit by family member/friend during hospitalization
  • $2,500 emergency return home in the event of death or life-threatening illness of a parent or sibling

Travel assistance

  • 24/7 emergency travel arrangements
  • Translation assistance
  • Emergency travel funds assistance
  • Lost luggage and travel documents assistance
  • Assistance with replacement of credit card or travelers’ checks
  • Medical/dental/pharmacy referral service
  • Hospital deposit arrangements
  • Dispatch of physician
  • Emergency medical record assistance
  • Legal referral
  • Bail bonds assistance

Aetna Life Insurance Company (Aetna) provides access to certain Accidental Death and Dismemberment (AD&D); Medical Evacuation/Repatriation (MER); Natural Disaster and Political Evacuation (NDPE); and Worldwide Emergency Travel Assistance (WETA) coverages and services through a contractual relationship with On Call International, LLC (On Call). AD&D coverage is underwritten by United States Fire Insurance Company (USFIC) dba Fairmont Specialty. MER, NDPE and WETA membership services are administered by On Call. Aetna and On Call are independent contractors and not employees or agents of the each other. Neither Aetna nor any of its affiliates provides or administers AD&D, MER, NPDE and WETA benefits/services and neither Aetna nor any of its affiliates is responsible in any way for the benefits/services provided by or through On Call. This material is for information only. Plans and programs provided through On Call contain exclusions and limitations. Review the Aetna Student Health Description of On Call Services document for conditions, limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change.

Your Plan may reimburse you for services provided when care is rendered outside of the United States, subject to the terms of the Master Policy. Whenever coverage provided by any insurance policy is in violation of any U.S., U.N. or EU economic or trade sanctions, such coverage shall be null and void. For example, Aetna companies cannot pay for health care services provided in a country under sanction by the United States unless permitted under a written Office of Foreign Asset Control (OFAC) license. Learn more on the U.S. Treasury's website at: www.treasury.gov/resource-center/sanctions.


Accessibility Services: 
If you are a person with a disability who needs assistance using our websites (or mobile apps) our Customer Service representatives can assist you. Please call them at 877-480-4161. Relay services for individuals with a hearing disability are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.

77 South Bedford Street Burlington, MA 01803. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Fully insured student health insurance plans are underwritten by Aetna Life Insurance Company. Self-insured plans are funded by the applicable school, with claims administered on services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its applicable affiliated companies (Aetna).

You are now leaving the Aetna Student Health website

Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Continue >