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Find a Doctor, Hospital or Pharmacy

Doctor with patient

Check the DocFind® online directory

Use the DocFind online directory to find doctors, hospitals and pharmacies that participate in our network. The easy-to-use search tool lets you find the right provider in a snap. Just enter a name, ZIP code, condition, procedure or specialty in the search box. You’ll also find maps, directions and more. When you visit health care providers in this network, it will be more cost-effective.

Your Aetna Student Health Plan allows you to choose where to receive care from a network provider*, or a provider outside the network.

Go to DocFind

Save or see any provider -- it’s your choice

Option 1 icon
Option 1 icon

Option 1

Visit your campus health center or a network provider**

Network providers work with Aetna to offer you rates that are often much lower than their regular fees. This helps you save. Your network provider will provide care and:

  • Get approval from Aetna before giving you certain services***
  • File claims for you


Find a network provider

You can also request a printed directory. Visit our Contact Us page to call or email member services, and we’ll send it to you.

Option 2

Go to a provider outside the network**

You can visit any licensed provider. Your out-of-network provider will provide care; however, you may be responsible to:

  • Get approval from us before receiving certain services.***
  • File your own claims.
  • Pay the difference between the amount paid by your plan and the amount charged by your provider. This out-of-network option typically costs you more.
 
 
 
 

*Network providers are independent contractors and are neither employees nor agents of Aetna Life Insurance Company or their affiliates. Neither Aetna Life Insurance Company nor their affiliates provide medical care or treatment and they are not responsible for outcomes. The availability of a particular provider(s) cannot be guaranteed and network composition is subject to change.

**Remember: In case of emergency, call 911 or your local emergency hotline, or go directly to an emergency care facility.

***In Texas, this approval is known as “pre-service utilization review” and is not “verification” as defined by Texas law.


Accessibility Services:
If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on your member ID Card or at 877-480-4161. Relay services for individuals with a hearing disability are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.

77 South Bedford Street Burlington, MA 01803. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its applicable affiliated companies (Aetna). Fully insured student health insurance plans are underwritten by Aetna Life Insurance Company.

Self insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company.

Fully insured student health insurance plans are underwritten by Aetna Life Insurance Company. Self-insured plans are funded by the applicable school, with claims administered on services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its applicable affiliated companies (Aetna).

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Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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