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Student Health Center Claims

To file claims for services received at the CSU Health Center

Please use the CSU Health Center Claim Form to file claims for services received at CSU Health Center. The completed claim form can be emailed to CSUhealthcenterclaimsmailbox@aetna.com. This claim form should be used for medical and pharmacy claims from your CSU Health Center.

Claim forms for non CSU Health Center Claims
Please see the Helpful resources and forms tab for information on submitting claims for services received outside CSU Health Center.

Contact us
All customer Service inquiries, including Provider network questions, should be directed to Aetna Student Health by calling (866) 378-8885 or using our contact form.


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If you are a person with a disability who needs assistance using our websites (or mobile apps) our Customer Service representatives can assist you. Please call them at 877-480-4161. Relay services for individuals with a hearing disability are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.

77 South Bedford Street Burlington, MA 01803. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Fully insured student health insurance plans are underwritten by Aetna Life Insurance Company. Self-insured plans are funded by the applicable school, with claims administered on services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its applicable affiliated companies (Aetna).

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Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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