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Student Health Center Claims

To file claims for services received at the CSU Health Center

Please use the CSU Health Center Claim Form to file claims for services received at CSU Health Center. The completed claim form can be emailed to CSUhealthcenterclaimsmailbox@aetna.com. This claim form should be used for medical and pharmacy claims from your CSU Health Center.

Claim forms for non CSU Health Center Claims
Please see the Helpful resources and forms tab for information on submitting claims for services received outside CSU Health Center.

Contact us
All customer Service inquiries, including Provider network questions, should be directed to Aetna Student Health by calling (866) 378-8885 or using our contact form.

Accessibility Services: If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 877-480-4161 from 8:30 a.m.-5:30 p.m, Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

If you need a PDF document in an accessible format, you can request it directly through"Contact Us" here or at the top of the page.

77 South Bedford Street Burlington, MA 01803. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Student health insurance plans are underwritten by Aetna Life Insurance Company (Aetna). In MD and NJ, student medical insurance is underwritten by Aetna Health and Life Insurance Company (AHLIC).Self-insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company, Aetna Health and Life Insurance Company and their affiliated companies.

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