Skip to main content

Travel assistance

As a member of Aetna Student Health, you also get coverage from On Call International when you travel. That includes medical assistance and much more. All around the world, around the clock. Not all schools offer travel assistance.*

Using your plan when traveling abroad

 

When you’re outside the U.S., your Aetna Student Health travel assistance plan with On Call International is designed to support you wherever you go. Here’s how to use your benefits overseas.

 

Before departure

  • Print and carry your On Call International ID card.
  • Review your Certificate of Coverage for your school.
  • Save On Call International’s contact information for emergencies and assistance.

Accessing services overseas

  • In an emergency or if you need help, contact On Call International using the collect number on your ID card.
  • Be ready to share your school name, policy details, and your location.
  • On Call International can assist with medical emergencies and referrals, emergency evacuation and travel arrangements, translation and legal support, and replacement of lost travel documents.

Helpful tips

  • Know the nearest hospital, embassy, and consulate locations at your destination.
  • Keep your ID card and emergency contact info with you at all times.
  • For non-emergency questions or travel planning, On Call International offers pre-trip advice and local information.

You can get help medical care while traveling, including:

 

  • 24/7 worldwide medical information and assistance
  • Medical monitoring
  • Medical, dental and pharmacy referrals
  • Medicine replacement assistance
  • Unlimited emergency medical evacuation
  • Unlimited medically necessary return home
  • Travel arrangements for a family member or friend if you’re alone and are hospitalized and will remain hospitalized
  • Emergency return home for the death or life-threatening illness of a parent, sibling or spouse. Terms apply for New York schools.*

You can get help planning your trip before you leave, with:

 

  • Passport and visa requirement information
  • Up-to-date health travel advisories
  • Medical entry requirements
  • Current exchange information
  • List of consulates and embassies
  • Assistance with locating hotels, campgrounds, airports, sports facilities and tourist attractions
  • Weather information

You can also get help with other services while traveling, such as:

 

  • 24/7 emergency travel arrangements
  • Pre-trip information
  • Translation services and assistance
  • Help with arranging emergency travel funds
  • Replacement of lost travel documents, credit cards or traveler’s checks
  • Legal consultation and referrals
  • Delayed baggage tracking and return of personal belongings. Terms apply for New York students*.

For safety and security when traveling away from your school, you can also get help with:

 

  • Political evacuation
  • Natural disaster evacuation

Learn more about travel assistance from On Call International:

 

On Call description of services - English (PDF)

 

The On Call description of services doesn’t apply to schools located in the state of New York. 

 

Print your On Call International ID card:

 

On Call International ID card - English (PDF)

 

On Call International ID card (for New York schools only) - English (PDF)

 

Access your On Call International Certificate of Coverage.

 

Select your school and access your school’s Certificate of Coverage.  Not all schools offer On Call International Coverage.

 

Connect with On Call International

 

Need help with coverage when you are traveling? On Call International is here for you, anytime you need them.

 

  • Contact On Call International

    Call 1-866-525-1956 when in the U.S. and Canada 

    Call 1-603-328-1956 collect when traveling anywhere in the world

Legal notices

Student health insurance plans are insured by Aetna Life Insurance Company. Self-funded plans are funded by the school and administered by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Aetna® provides access to the travel assistance program offered and administered by On Call International, LLC (On Call). AD&D coverage offered through On Call is underwritten and insured by third parties as set forth in the policy. Aetna and On Call are independent contractors and are not agents of each other. Aetna accepts no liability for the services provided through On Call.