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Contact Aetna Student Health

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Contact options for students

  • Call customer service

    Our Sales team is available to help with student health insurance options for your campus.

     

    1-877-480-4161 (TTY: 711)

    Call us Monday through Friday, 8 AM to 9 PM ET. 

  • Write to us

    You can also reach us by mail. Here’s our official mailing address:

     

    Aetna, Student Health 
    151 Farmington Avenue 
    Hartford, CT 06156

  • Contact form

    Fill out your contact details and let us know how we can help. Then, we’ll be in touch.

     

    Student Member Services contact form

  • Chat with your virtual assistant

    Already a member? Log in to the member website to chat with your virtual assistant. They can help you find doctors and claim information, check benefits and coverage details, and look up your member ID.

     

    Log in to chat

Contact options for administrators

  • Customer service

    Our dedicated representatives are here to answer all your questions.


    1-877-480-4161 (TTY: 711) 
    Call us Monday to Friday, 8 AM to 9 PM ET.

  • Looking to work with us?

    Fill out your contact details and information about your school. Then, we’ll get in touch with you about working together.

     

    Request more information contact form

     

Contact options for brokers

  • Access Producer World

    Visit our Producer World website for all the tools you need to serve your school.

     

    Log in to Producer World

Legal notices

Student health insurance plans are insured by Aetna Life Insurance Company. Self-funded plans are funded by the school and administered by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

You are now leaving the Aetna® Student Health website

 

If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.

Continue

For the WCAG accessibility guidelines

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Go to WCAG accessibility guidelines

exit

For Federal Rules on Sharing Health Data

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Go to the Federal Rules on Sharing Health Data

For Substance Abuse Services

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If you continue, you’ll leave Aetna Student Health. Our websites may have different terms and privacy practices.
 

Go to the Substance Abuse and Mental Health Services Administration

For National Domestic Violence Hotline

You are now leaving the Aetna Student Health℠ website.

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Go to the National Domestic Violence Hotline

For Rape, Abuse & Incest National Network (RAINN)

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Go to the Rape, Abuse & Incest National Network

For Crisis Text Line

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Go Crisis Text Line 

For LGBTQ+ Youth Crisis Support

You are now leaving the Aetna Student Health℠ website.

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Go to the Trevor Project for LGBTQ+ Youth Crisis Support

For Veterans Crisis Line

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Go to Veterans Crisis Line

For Boys Town National Hotline

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Go to Boys Town National Hotline

For Teledoc therapist 

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Go to Teladoc

For the Civil Rights Complaint Portal

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Go to Civil Rights Complaint Portal

For complaint forms

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Go to complaint forms

For the HIPAA FAQs for individuals page

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Go to U.S. Department of Health and Human Services HIPPA FAQs for individuals

For patient rights under HIPPA

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Go to U.S. Department of Health and Human Services patient rights under HIPAA

For how apps collect and use your information

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Go to the Federal Trade Commission page on how apps collect and use your information

For OCR complaint portal assistant

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Go to the OCR complaint portal assistant

For learning more about filing a complaint with HHS Office for Civil Rights (OCR) under HIPAA

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Go learn more about filing a complaint with HHS OCR under HIPPA

For FTC report fraud tool

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Go to the FTC report fraud tool

For terms about braces

In addition to the regular discount for standard orthodontic treatment, the patient is responsible for an upgrade charge if they choose Invisalign over the conventional orthodontic appliance. This is the difference between the dentist's usual fee for conventional orthodontic treatment and the fee for Invisalign. Members should check with their dentist first on pricing before obtaining services in case service is not subject to a discount.

For instant discounts

Actual costs and savings vary by provider and geographic location.

For 262,000 available dental practices nationwide

According to the Aetna Enterprise Database as of October 2019.

Continue to enrollment site

You’re going to a third-party broker site for your school where you can enroll and/or waive coverage in an Aetna Student Health℠ plan. Have your student ID number ready.  
 
If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.

Go to enroll or waive coverage